One Call Cleans it All. We Clean. A Lot.
Every Project is Different. Every Client is Special
24 hour satisfaction guarantee we will reclean
We put everything
We accept credit cards
We give receipts
Last minute & late hours service available
Saturday & Sunday Service Available
All employees fully background checked
Exceptional customer experience.
Supplies and equipment included
Bonded & insured
Same day service available
Instant quote over the phone
Why Homeowners Prefer Master Star Cleaning
When it comes time to hire a cleaning service, you might have trouble knowing where to begin. Thats where Master Star Cleaning comes in. We have had the pleasure of working with hundreds of clients both residential and commercial, so we know what you want to see from a cleaning service and we have the experienced staff to deliver it. Homeowners every day choose Master Star Cleaning for a variety of reasons, and we want to take a second to run through those reasons and articulate what Master Star Cleaning has to offer over the competition.
Letting someone into your home can be an incredibly stressful concept and one that you certainly don't take lightly. When we enter a home, we are respectful, quiet, and clean, of course! We'll make sure that your home, belongings, and family are all treated with respect. We'll always be sure to communicate with you when we have questions or need your input on something in the home. You can trust us to clean your home responsibly
We take every measure possible to ensure that we offer the most competitive cleaning rates in the area. The way that we are able to keep low prices despite the quality of our work is our proprietary efficiency schedule which encompasses transportation, logistics, and scheduling and allows us to work efficiently and effectively at the same time while keeping labor and supply costs down. If you are looking for a world-class clean on a budget, we're happy to be able to provide that. the right times to make a positive difference in our customers' lives.
Experienced Worry Free Services
Our customers love that all of our professional housecleaners are employed by Master Star Cleaning. Each member of our team undergoes extensive vetting and a thorough training process upon hiring and are fully insured for your protection. Best of all, you never have to worry about paying payroll taxes or reporting wages to the IRS.
This promise is meant to provide you with peace of mind. If you're ever dissatisfied with any aspect of our recent services, just give us a call within 24 hours, and we'll resolve the problem at no additional cost to you. We take your satisfaction seriously.
Do you have a difficult or unique space? Do you know which products work on your home and which products don't? If you are particular about the way that your home is cleaned, that's okay! We will carefully follow your instructions. You know your home best, and we are here to serve you. Simply give us the information that we need and we'll begin cleaning your home to your specifications.
Are you hesitant of getting involved with a cleaning company because of the contracts that they usually make you sign beforehand? That's no concern when you work with us. We don't lock you into silly contracts. This is because we are confident in our services and know that you'll want to hire us again even when not obligated by contract. We look forward to working with you on a recurring basis!
We're the best cleaning service in the area. If you are looking for a sparkling clean for your home without making a massive investment, we are the company to partner with you. We know that your friends and family will compliment your home and make comments about how clean your home is. If you are ready to put cleaning to the side and focus on other things, give us a call to get your home looking spotless!
At Master Star Cleaning, we believe in giving back to our local and worldwide community. That's why we've partnered with several different charities to help spread a little of our success to others. When you work with Master Star Cleaning, you'll know that you're contributing to that mission and hiring a company that cares about the community.
Do I have to be home when you clean?
It's up to you to decide. Usually, we start cleaning at 8 AM, when customers are away for work. Before you leave for work, you must give us a garage code or leave a key.
Do you bring the cleaning supplies and equipment?
Of course! We provide all equipment and supplies. Our cleaning ladies have all necessary supplies. But if you want us to use your supplies, that's not a problem at al.
How do I pay you?
You can pay by check, cash, or credit card. If you won't be at home during the service, you can leave check or cash on the counter or any other place preferable for you.
How about references?
We will happily give you references from our clients
Do we provide one-time cleaning service?
Yes, of course. We provide a one-time service. We provide a deep and basic one-time cleaning.
Will you send the same cleaning crew each time?
If you request us to assign the same cleaning lady to your appointment, we will do our best to put her on a regular schedule with you, but in the event that she is ill, on vacation, or is simply unavailable, we will provide you another qualified cleaning lady
Does Master Star Cleaning guarantee a quality service?
Yes, we guarantee 100% professional cleaning. If you find the cleaning unsatisfactory, you need to contact us within the next 24 hours, and in the next 72 hours, we will provide you with a free cleaning. We will send cleaning lady to re-do the areas you are unsatisfied with.
What areas and locations do you serve?
We serve all of Chicago city, including the surrounding suburbs in following counties: Cook, DuPage, Lake, Will and McHenry.
Is a long-term contract required for service?
No, it's not. You can order a one-time or recurring service with a frequency that fits your needs in the best way.
Can I skip or reschedule an appointment?
Absolutely. You can skip or reschedule your appointment. We'll appreciate if you do so 24 hours in advance.
What should I expect on my first appointment?
The cleaning lady will arrive to your house with all the needed cleaning supplies and equipment. First, she will explore area that must be cleaned and confer with you as to which areas need to be cleaned. If you are unable to be present for this, there is no need to worry-your presence is not required.
What should I do before you arrive?
To guarantee the maximum efficiency, we encourage you to clear away toys and/or clothing.
What time does your team arrive?
We have a 1-hour arrival window to account for unpredictable situations like traffic or car troubles.
Can I provide my team with special instructions?
Yes, of course! Your preferences will help us to do the service more efficiently according to your individual needs and requirements